Position Overview:

We are seeking a Customer Solutions Coordinator to play a key role in ensuring top-notch service for our manufacturing clients. This role is pivotal in managing customer orders, handling inquiries, and collaborating with internal teams to deliver on service promises.

Key Responsibilities:

• Process and manage customer orders, addressing any issues and ensuring all concerns are resolved promptly.
• Work closely with internal departments to determine service charges and coordinate billing.
• Input orders into the company's ERP system with accuracy.
• Collaborate with sales, marketing, and operations to exceed customer service expectations.
• Provide timely communication to customers, including order acknowledgments and correspondence.
• Serve as the primary contact for customers, ensuring their specifications are clearly communicated to the production team.
• Maintain and update customer records.
• Prepare and send out quotes, and provide proposals to customers.
• Coordinate with account managers and senior sales leadership to ensure alignment on customer needs.
• Undertake additional responsibilities as needed.

Skills & Competencies:

• Strong organizational skills with the ability to manage multiple priorities effectively.
• Proficiency with Microsoft Office and other relevant software.
• Ability to handle multiple tasks and deadlines in a fast-paced environment.
• Strong interpersonal skills with a customer-focused approach.
• Clear and professional communication skills, both verbal and written.
• Ability to work efficiently on the phone while entering data.
• Familiarity with ERP systems and business math is advantageous.

Requirements:

• High school diploma or equivalent.
• Experience with specific industry software is a plus but not required.



Commitment to Diversity:

We are dedicated to fostering an inclusive workplace where diversity is valued and respected. We believe in providing equal opportunities to all, ensuring a fair and supportive environment for our employees. We partner exclusively with companies that share our values and commitment to integrity and respect for all.

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